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Frequently Asked QuestionsÂ
We have categorised the FAQ’s based on the products. Click on the relevant product to check out its frequently asked questions
Accessories
Bike Racks
Car Park Safety
Entrance Matting
Safety Matting
Stair Nosing
Tactile Indicators
Temporary Floor Protection
Accessories
Sterling Supplies offers a wide range of accessories, including Joining Strip, Mat Edging, Denso Butyl Primer, Iccons Allrounder Adhesive, Saddle Clamp, Modfit® Aluminium Frame System, and Modfit® Aluminium Ramp System. These accessories complement the flooring and matting products, enhancing their performance and installation.
Joining Strip is used to create seamless transitions between different sections of flooring or mats. It provides a clean and professional finish while securing the edges and preventing tripping hazards.
Mat Edging strengthens and shields the edges of entrance mats, increasing durability and preventing fraying, which extends the mat’s lifespan.
Denso Butyl Primer is used to prepare surfaces before applying adhesive or sealants. It promotes proper adhesion and ensures a strong bond between the surface and the adhesive or sealant.
Iccons Allrounder Adhesive is a versatile adhesive suitable for various applications, including fixing flooring materials, matting, or accessories securely. It offers reliable bonding for both indoor and outdoor use.
Saddle Clamps are an excellent choice for fixing stair nosing/anti-slip plates and tactile plates to steel or FRP gratings
Yes, at Sterling Supplies, our knowledgeable team can provide guidance and recommendations on selecting the appropriate accessories to complement the flooring and matting solutions based on the specific project requirements.
Bike Racks
Sterling Supplies offers a variety of bike racks, including Stainless Steel Hoop Bike Racks, Galvanized Hoop Bike Racks, Multi Storage Bike Racks, and Wall Mounted Bike Racks, catering to different bike storage and space requirements.
Stainless Steel Hoop Bike Racks are sturdy and durable racks designed in a hoop shape to securely hold bicycles. They are commonly used in public spaces, parks, schools, and commercial areas to encourage cycling and provide convenient and organized bike parking solutions
Galvanized Hoop Bike Racks are coated with a protective layer of zinc to resist corrosion and enhance durability. They offer excellent weather resistance, making them suitable for outdoor installation in various environments.
Multi Storage Bike Racks are designed to accommodate multiple bicycles efficiently. They often come in innovative designs that maximize space utilization, making them ideal for areas with limited bike parking space.
Wall Mounted Bike Racks securely hold bicycles against a wall, offering a space-saving solution for bike storage. They can be installed in garages, apartments, and other spaces where floor space is limited.
Yes, Sterling Supplies offers bike racks suitable for both residential and commercial use. Whether for apartments, schools, businesses, or public spaces, our bike racks provide efficient and secure bicycle storage options.
Sterling Supplies bike racks offer convenient and secure parking for bicycles, encouraging more people to choose cycling as an eco-friendly and healthy mode of transportation. By providing reliable bike storage options, our racks support sustainable mobility practices
Yes, Sterling Supplies bike racks are designed for straightforward installation with mechanical fixing.
Car Park Safety
Surface-mounted bollards are used to create physical barriers and protect specific areas in car parks. They can be installed to prevent unauthorized parking, protect building entrances, and improve pedestrian safety by delineating walkways and traffic flow.
In-ground bollards provide a more permanent and aesthetically pleasing solution for car park safety. They are often used to control vehicular access, protect buildings from accidental collisions, and enhance security around sensitive areas
Rubber wheel stops are designed to prevent vehicles from overextending or encroaching into pedestrian areas or other vehicles’ parking spaces. They help drivers park their vehicles accurately and avoid potential accidents, ensuring a safe and organized car park environment.
Galvanized corner guards offer excellent protection for structural columns, walls, and corners in car parks. They safeguard these vulnerable areas against damage caused by vehicle impacts, reducing maintenance costs and enhancing overall safety for both vehicles and structures.
Rubber corner guards protect vehicles from collisions with sharp corners or obstacles in confined car park spaces. They act as a cushion, absorbing impacts and preventing damage to both the vehicle and the car park infrastructure.
Skate stops are designed to deter skateboarders, rollerbladers, or scooter riders from using handrails, curbs, or other surfaces as skateboarding obstacles in car parks. They promote pedestrian safety and protect car park structures from potential damage.
A convex mirror provides a wide-angle view, improving visibility in blind spots and tight corners within the car park. It helps drivers see oncoming traffic and pedestrians, reducing the risk of accidents and enhancing overall safety.
A height restriction bar is used to limit the maximum height of vehicles allowed in certain areas of the car park. It prevents oversize vehicles from entering areas with low clearance, preventing potential structural damage and ensuring safety.
Speed humps are used in car parks to slow down vehicles and ensure safe driving speeds. They help prevent accidents and protect pedestrians by encouraging drivers to drive more cautiously and attentively
Yes, various standards and codes govern car park safety products, such as the AS/NZS 2890.1:2004 standard for parking facilities, which covers requirements for bollards, wheel stops, and speed humps, among others.
Entrance Matting
Entrance matting plays a crucial role in maintaining clean and safe entryways. It helps trap dirt, moisture, and debris brought in on shoes, preventing them from being tracked further into the building. Entrance matting also enhances the appearance of the space and reduces slips or falls caused by wet or dirty floors.
Yes, entrance matting can help reduce maintenance costs. By trapping dirt and moisture at the entrance, it minimizes the need for frequent cleaning, floor repairs, and replacement. Regularly maintained entrance matting can extend the lifespan of the underlying flooring, resulting in cost savings over time.
The size of the entrance matting depends on the dimensions of the entryway and the anticipated foot traffic. Ideally, the mat should be long enough for visitors to take multiple steps on it, allowing sufficient contact time to remove dirt and moisture from shoes. Our team can assist you in determining the appropriate size based on your specific requirements.
The frequency of cleaning entrance mats depends on the amount of foot traffic and the level of dirt accumulation. Generally, high-traffic areas may require daily or frequent cleaning, while lower traffic areas may be cleaned less often. Regular vacuuming, or professional cleaning can help maintain the cleanliness and effectiveness of the mats.
Yes, we offer customization to accommodate specific sizes, shapes, or unique design requirements. Customized entrance mats can align with your space, branding, or aesthetic preferences, enhancing the overall look and functionality of the entryway.
At Sterling Supplies, we offer a variety of entrance mats designed to suit different needs and foot traffic levels. Our entrance matting range is divided into the below categories:
High Traffic Mats: Durable mats designed for areas with heavy footfall, such as entrances to commercial buildings, shopping centers, and public facilities.
Medium Traffic Mats: Mats designed for areas with moderate foot traffic, such as _______
Low Traffic Mats: Mats suitable for areas with light to moderate foot traffic, such as small offices, or less busy facilities.
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Our Duratred aluminium entrance mats offer several benefits, including exceptional durability, moisture absorption, and dirt-trapping capabilities. The robust mat ensures longevity even in high-traffic areas, while the design allows for easy cleaning and maintenance. They can be customized to achieve any shape or size.
Polypropylene mats are highly durable, moisture-resistant, and stain-resistant. They are suitable for both indoor and outdoor use, making them versatile for various entrance areas. These mats are easy to clean and maintain, ensuring long-lasting performance.
Yes, we offer logo mats that can be customized with your desired logos, branding, or messages. Logo mats not only enhance your entrance’s aesthetics but also help promote brand visibility and recognition.
Choosing the right entrance mat depends on factors such as foot traffic, desired aesthetics, functionality, and cleaning requirements. Our team can guide you in selecting the most suitable entrance mat based on your specific needs and the characteristics of your space.
Loose lay mats and recessed mats are two different options for installing entrance matting.
Loose Lay Mats: Loose lay mats are designed to be placed directly on the surface of the floor, without any permanent installation. They are typically held in place by their own weight or non-slip backing. Loose lay mats are convenient for areas where frequent removal or repositioning is desired, allowing for easy maintenance or mat replacement.
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Recessed Mats: Recessed mats, on the other hand, are specifically designed to be installed within a matwell or a recessed area in the floor. The matting is placed at a slightly lower level than the surrounding floor, creating a flush and seamless transition. Recessed mats provide a more integrated and aesthetic appearance, reducing the risk of tripping and allowing for smooth movement of any light-weight machinery.
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The choice between loose lay mats and recessed mats depends on factors such as design preferences, desired level of integration, ease of maintenance, and the specific requirements of the space.
Yes, at Sterling Supplies, we welcome new distributors and are always happy to build new partnerships to expand our reach. We offer distributor pricing for our products, including entrance matting, safety matting, tactile indicators, stair nosing and more. To discuss becoming a distributor and to learn more about our products and pricing, please contact our customer service team at 1800 621 103.
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Safety Matting
At Sterling Supplies, we offer a range of safety mats to suit various applications. Our safety mats are classified into three main categories:
Dry Area Mats: These mats are designed for use in dry environments and provide anti-fatigue properties to reduce discomfort and fatigue for individuals standing for extended periods.
Wet Area Mats: Wet area mats are specifically designed to provide slip resistance in wet or moisture-prone areas. They help enhance traction and reduce the risk of slips and falls.
Specialized Mats: Our specialized mats cater to specific needs, such as a gym tile, welding mat, ute matting and more. These mats are designed to meet industry-specific requirements and provide additional safety features.
Anti-fatigue mats are designed to provide cushioning and support to individuals who stand for prolonged periods. They help alleviate discomfort and fatigue by reducing the pressure on legs and feet. Anti-slip mats, on the other hand, focus on preventing slips and falls. These mats have specialized surfaces that offer slip resistance in wet conditions.
Safety mats play a crucial role in enhancing workplace safety by addressing specific hazards. Anti-slip mats provide a secure footing and reduce the risk of slips and falls, particularly in areas prone to moisture or spills. Anti-fatigue mats improve reduce fatigue and minimize the risk of developing joint pains for individuals who stand for extended periods. Specialized mats address specific safety concerns, such as welding mats or gym tiles, providing additional protection in those environments.
Yes, our safety mats can be customized to fit specific areas or requirements. Discuss your specific needs with our team, and we can guide you on the available customization options.
Cleaning and maintenance requirements for safety mats may vary depending on the type and material. Generally, regular cleaning can be done by vacuuming or sweeping to remove loose debris. Some mats may also be suitable for pressure washing. Refer to our cleaning guidelines for each product to ensure the longevity and performance of the safety mats.
Yes, at Sterling Supplies, we welcome new distributors and are always happy to build new partnerships to expand our reach. We offer distributor pricing for our products, including safety matting, entrance matting, tactile indicators, stair nosing and more. To discuss becoming a distributor and to learn more about our products and pricing, please contact our customer service team at 1800 621 103.
Stair Nosing
Stair nosing are protective profiles designed to be installed on the edge of stair treads. They serve several important purposes, including improving safety by providing a slip-resistant surface, enhancing visibility by defining the edge of each step, and protecting the stair edges from wear and tear.
Stair nosing are often equipped with slip-resistant surfaces, such as ribbed patterns or abrasive strips. These features enhance traction, reducing the risk of slips and falls on stairs, particularly in high-traffic or wet areas.
Yes, many building codes and safety standards, such as AS/NZS 1428.1:2009, specify the installation of stair nosing in certain situations. Compliance with these regulations is essential for ensuring the safety and accessibility of stairs in public and commercial buildings.
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Our stair nosing is available in different materials such as aluminum, brass and fibreglass.
When selecting the appropriate stair nosing, consider factors such as the level of foot traffic, the stair environment (indoor or outdoor), and the desired aesthetics. Our team of experts will also be able to help you with the appropriate stair nosing choice for your space to ensure maximum safety.
Stair nosing can be installed using various methods, including adhesive bonding, mechanical fasteners, or recessed installation. The specific installation method will depend on the nosing material, the stair construction, and the application requirements.
Yes, at Sterling Supplies we offer customization for the nosing to fit specific stair dimensions. Customized stair nosing ensures a precise fit and optimal performance.
Yes, compliance with the Stair Nosing code is mandatory for all types of buildings in Australia. The code applies to commercial, public, residential, and industrial structures, aiming to create safe and standardized stairways across the country.
Compliance with the stair nosing code is crucial for ensuring stairway safety. By adhering to the specified dimensions and requirements, stair nosing can effectively improve slip resistance, define the edge of each step, and reduce the risk of accidents such as slips, trips, and falls on stairs. Following the code helps create a safe and accessible environment for all users.
Yes, stair nosing can often be customized while still adhering to the code’s requirements. We offer a variety of profiles, materials, and finishes that meet the specified dimensions and slip resistance criteria. Customization options allow for aesthetic preferences while maintaining compliance with safety standards.
According to the stair nosing code in Australia, the maximum projection of the stair nosing over the stair tread must be between 10mm and 25mm. This ensures that the nosing provides a sufficient leading edge for enhanced visibility and slip resistance while avoiding excessive protrusions that may pose tripping hazards.
LRV stands for Light Reflectance Value. In the context of stair nosing, LRV refers to the measurement of how much light a surface reflects. It is an essential factor in ensuring proper luminance contrast between the stair nosing and the adjacent step or flooring material, making stairs more visible and safer, especially for individuals with visual impairments.
LRV is important when choosing stair nosing because it affects how well you can see the nosing against the step or floor around it. If there’s a noticeable difference in LRV values, it makes the stair edges stand out more, making it easier to see and reducing the chances of tripping.
LRV is measured on a scale from 0 (completely absorbing all light) to 100 (perfectly reflecting all light). For stair nosing, the ideal LRV range is typically between 30 and 70. This range ensures an adequate contrast with the adjacent surface while meeting accessibility and safety standards.
To ensure proper luminance contrast, it’s essential to select nosing with an appropriate LRV range, considering the LRV value of the adjacent step or flooring material. The luminance contrast should meet the guidelines set forth in relevant building codes and accessibility standards.
Yes, we provide LRV information for all our stair nosing. This information helps architects, designers, and builders make informed decisions during stair construction or renovation projects to achieve the required luminance contrast.
Proper luminance contrast achieved through LRV compliance plays a vital role in building accessibility and safety. It enables individuals with visual impairments to distinguish stair edges clearly, making stairways safer and easier to navigate for everyone.
Tactile Indicator
Tactile indicators are raised surfaces with distinct patterns that are used to assist individuals with visual impairments in navigating public spaces. They provide tactile and sensory cues, alerting people to changes in the environment, such as approaching hazards or directional changes.
At Sterling Supplies, we offer two types of tactile indicators: Individual Tactile Indicators and Integrated Tactile Indicators.
Individual Tactile Indicators are stand-alone units that can be installed individually or in combination to create tactile patterns. They are available in various materials and designs to suit different applications.
Our range of Individual Tactile Indicators includes tactile indicators with stem and peel and stick tactiles. Each type serves a specific purpose and can be selected based on your requirements
Our Tactile Indicators are available in a variety of materials, including stainless steel, brass, and polymeric options. These materials offer different benefits in terms of durability, aesthetics, and performance, allowing you to choose the most suitable material for your specific application.
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Integrated Tactile Indicators are a type of tactile ground surface indicators (TGSI) that consist of a series of raised dots on a backing plate. They are installed as a complete unit on pedestrian surfaces, providing tactile cues and warnings to assist individuals with visual impairments in safely navigating the built environment
Our range of Integrated Tactile Indicators includes Stainless Steel Carpet Systems, Stainless Steel Plates and Polymeric Tactile Pads. These products are specifically designed for different environments and applications.
Yes, at Sterling Supplies, we prioritize the quality and compliance of our products. Our tactile indicators are designed and manufactured to meet the AS/NZS 1428.4.1:2009 standards for Design for Access and Mobility – Part 4.1: Means to Assist the Orientation of People with Vision Impairment.
Yes, we offer professional installation services for our tactile indicators. Our experienced team ensures precise installation, adhering to the recommended guidelines and best practices to ensure optimal functionality and longevity of the products.
To request our installation services, please contact our customer service team. They will guide you through the process, provide you with a detailed quotation, and schedule a convenient installation date based on your requirements.
 Peel and stick tactile indicators are designed for easy installation. The adhesive backing allows for a simple peel-and-stick process. Clean and prepare the surface, peel off the protective backing, and firmly press the tactile indicator onto the desired location. Ensure that the surface is clean, dry, and free from any dust or debris for optimal adhesion
Peel and stick tactile indicators are generally intended for permanent installation. While they can be removed, reinstallation may not be as secure, and it is recommended to replace the indicators with new ones to ensure proper adhesion and functionality.
Yes, individual tactile indicators with stems can be installed on a variety of surfaces, including concrete, timber, tiles, and more. It is important to ensure that the substrate is suitable for installation and that the correct adhesive and fixing methods are used for each specific surface type.
While it is possible to install individual tactile indicators with stems on your own, we highly recommend professional installation to ensure accurate placement and proper adherence to installation guidelines. At Sterling Supplies, we have the necessary expertise and tools to ensure a precise and reliable installation.
Colour contrast plays a vital role in enhancing the visibility and effectiveness of tactile indicators. It ensures that individuals with visual impairments can easily differentiate and perceive the tactile indicators, providing them with essential information about their surroundings and potential hazards.
The recommended colour contrast requirements for tactile indicators are outlined in the AS/NZS 1428.4.1:2009 standards. According to the guidelines, there should be a minimum luminance contrast of 45% (for individual tactile indicators) and 30% (for Tactile Plates) between the tactile indicators and the background surface. This ensures sufficient visual distinction for individuals with varying levels of visual impairment.
 At Sterling Supplies, we understand the importance of colour contrast for tactile indicators. To assist our customers in evaluating colour contrast, we provide the Light Reflectance Value (LRV) rating for all our tactile indicators. LRV indicates the relative lightness or darkness of a colour and helps assess the contrast between the tactile indicator and the background surface.
The LRV rating is specific to each tactile indicator. We provide the LRV rating as part of the product specifications, allowing you to compare and select the appropriate tactile indicators to meet your desired level of contrast.
The LRV rating is a numeric value that ranges from 0 (black) to 100 (white). By comparing the LRV rating of the tactile indicator with the LRV rating of the background surface, you can assess the contrast level. The greater the difference in LRV values, the higher the contrast and visibility of the tactile indicator.
 Yes, in addition to providing LRV ratings, we offer on-site luminance testing services for our customers. Our experienced team can visit your location to conduct comprehensive luminance testing, ensuring that the colour contrast of the tactile indicators meets the necessary standards and requirements.
 If you require on-site luminance testing services, please contact our customer service team to discuss your specific needs and project requirements.
Temporary Floor Protection
Sterling Supplies offers a range of temporary floor protection products, including Carpet Floor Protection, Corflute Floor Protection, Hard Floor Protection, Joining Tape, and Membrane Tape. These products are designed to safeguard floors during construction or renovation.
Carpet Floor Protection is a specialized film or sheet designed to shield carpets from dirt, spills, and damage during construction. It adheres securely to the carpet surface without leaving any residue and provides a protective barrier against foot traffic and other potential hazards.
Corflute Floor Protection is a durable and lightweight material ideal for protecting hard surfaces such as tiles, vinyl, and timber floors. It prevents scratches and impact damage caused by heavy equipment, tools, or foot traffic.
Hard Floor Protection is designed to protect sensitive hard floor surfaces, including hardwood, laminate, and engineered flooring, from scratches, stains, and dents. It provides a temporary barrier that ensures the floor remains intact during construction or remodelling projects.
Joining Tape is used to create a seamless connection between individual sheets or rolls of temporary floor protection materials. It enhances the overall effectiveness of the floor protection by preventing any gaps that could expose the floor to potential damage.
Membrane Tape is a high-quality adhesive tape used to secure temporary floor protection materials firmly in place. It ensures that the protection stays in position during heavy foot traffic and minimizes the risk of accidental displacement.
Temporary floor protection products safeguard floors from damage, reducing repair and replacement costs during construction and renovation projects. They help maintain the appearance of floors, enhancing overall project efficiency.