As part of our commitment to privacy protection, we comply with the Privacy Act 1988 (Cth) (Privacy Act) and the National Privacy Principles contained in the Privacy Act.
Sterling Supplies does not collect personal information about you except when you voluntarily provide it.
WHEN WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
Personal information may be collected in a number of instances.
For example, this Site contains areas that collect information from its visitors through feedback data, such as questions, comments and suggestions or through our Site. Some of the information that you provide may be personal information.
Some areas of the Site may require you to submit information which may include personal information in order to benefit from specified features or services (such as sales questions, helpdesk facilities or order processing). You will be informed at each collection point what information is required and what information is optional.
We will, if it is reasonable and practicable to do so, collect personal information from you. In addition to the instances listed above, this may happen when you fill out an order, through our Terms and Conditions of Sale, our Credit Application or an administrative form or when you give us personal information.
USE OF INFORMATION
Sterling Supplies may use your personal information to improve the content of the Site, to customize the Site to your preferences, to create a profile relating to you in order to show you content that may be of interest to you, to process and consider your applications, to provide the services and orders requested by you and to send you information about products, services, features or promotions that may be of interest to you. Sterling Supplies may also use your personal information to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows user behaviour as a whole. Aggregated information is used for Site development and to market and promote the Site.
WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
Sterling Supplies will otherwise only release your personal information to third parties in the following limited circumstances to the extent permitted by law: (i) if required by law; (ii) if the rights or property of Sterling Supplies, its affiliates and related companies, third party service providers or the users of the Site are in jeopardy; and (iii) if the personal safety of users of the Site or other members of the public are in jeopardy.
Sterling Supplies may disclose aggregated information which does not allow you to be personally identified to its affiliates and related companies and to unaffiliated third parties.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Recognizing that your privacy is important to you, Sterling Supplies employs procedures and technical security measures to protect your personal information from misuse or loss and from unauthorised access, modification or disclosure. However, no transmission over the Internet can be guaranteed to be completely secure.
Consequently, to the extent permitted by law, Sterling Supplies, its affiliates and related companies, third party service providers and their respective officers, directors, employees and agents do not represent, warrant or guarantee that your personal information is protected against misuse, loss or alterations and do not accept any liability for personal information submitted to them nor for your or third parties’ use or misuse of personal information.
ACCESS AND CORRECTION
We will provide you with access to any personal information collected from you unless we determine that we are unable or unwilling to do so. If we are unwilling or unable to provide you with complete access, we will provide you with as much access as we determine appropriate in the circumstances (if any) and a reason or reasons for our refusal to allow complete access.
We are committed to respecting the privacy of individuals from whom we collect personal information and allowing them access to their collected information and will only refuse access in the circumstances allowed for under law.
We may charge a reasonable fee for providing access to personal information but we do not charge for lodging a request for access.
If we hold personal information about you and you are able to establish that the information is not accurate, complete and up-to-date, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If we disagree with you about whether the information is accurate, complete and up-to-date, we will, at your request, take reasonable steps to allow you to associate with the information a statement claiming that the information is not accurate, complete or up-to-date. We will provide reasons for a refusal to correct personal information.
LINKS TO OTHER WEB SITES
You may deal with us anonymously where it is lawful and practicable to do so.
EMPLOYEE RECORDS EXEMPTION
You can contact Sterling Supplies by emailing [email protected] or otherwise on the contact details provided for Sterling Supplies on this Site to request access to your personal information, to make a complaint about our privacy practices or to request that Sterling Supplies update your personal information.